Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal and productive.

With Databox, your most important Zendesk KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help you keep your customers happy.

Category:Customer support Vendor URL:zendesk.com

Available KPIs: New tickets, Unsolved tickets, Solved tickets, Closed tickets, Open tickets, Pending tickets, Tickets on-hold, Responses exceeding average first reply time, First reply time, Average resolution time, Satisfaction rating.

Custom metrics available with the use of Databox Metric Builder.

Learn more about the integration

All your KPIs on Mobile

• Start your day with a Scorecard. Delivered right to your phone, your daily scorecard ensures you start the day in the know.
• Be the first to know. Get a heads up when something important changes suddenly or when trends are emerging.
• Take actions. Annotate and share with your team to make sure you’re all on the same page.